We are here to help

Why hasn’t my subscription been renewed?

By default, all monthly and yearly subscriptions renew automatically. 

However, sometimes you may notice your subscription plan wasn't renewed automatically. In such a case you’ll receive an automated email notification and 48 hours to act upon this feedback. 

 

There are two main reasons for a failed renewal:

  1. Your bank doesn't accept the transaction due to its own policies. Please contact your bank directly to obtain more information.
  2. Your payment method has expired or had insufficient funds. You can update your payment details in your account. Simply click on the link we send you in the automated notification email and update your payment details. 

** After 48 hours without action from your side, the auto-renewal won't be possible anymore and your subscription will be automatically canceled. 

 

You will need to subscribe again to start a new subscription cycle.