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What can I do if the video streaming quality is bad?

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view HD you will need to have higher download speeds.


As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view.


Control your internet connection; try reloading the page a few times or see if you can access the video from another browser and/or device.  You may also try to clear your browser’s cache and cookies.


If the issue continues, Miles, our Virtual Assistant, will be happy to help by providing streaming troubleshooting tips. It can also assist with automatically creating a ticket for you so our Support Teams can reach you. 


To start the interaction, simply click the chat bubble at the bottom-right part of the page.