How can I reset my password?

Whenever you are having issues with accessing your account, the first thing that you must consider is resetting your password.

To do this, please follow the steps below:

1. Go to https://symphonymedia.live/
2. Click on SIGN IN
3. Enter your registered email address.
4. Click on the Forgot password? link below the Password field.
5. Re-enter your registered email address where you will receive the password reset link.
6. Click on EMAIL ME.
7. Go to your registered email inbox.
8. Look for the Symphony password reset email. Click on the HERE hyperlink.
9. This should route you back to the Symphony page where you can enter your new desired password. Remember to use a minimum of 8 characters (case sensitive) with at least one number.
10. Click on CONFIRM and you can now sign back into your account!

If you have issues receiving the password reset link, please check your spam or junk folders. 

Ultimately, our virtual assistant can already do the password reset for you. All you need to do is to click the chat icon and click on the Login button to start the interaction.